Chatbot online for Business by Kwiga, easy to set up!

Chatbot is a convenient and effective solution for all types of businesses. At the same time, the use of such a solution does not affect the quality of work tasks. After all, using a smart bot allows you to quickly collect primary information about customers and transfer it to a sales team or marketers.

Chatbot online for business from Kwiga offers a quality service and allows you to stand out from the competition. With it, you can take the user experience to the next level through communication or increase the number of sales.

What is a chatbot?

A chatbot online is a computer program designed to simulate communication with users through text or a generated voice. A smart bot powered by artificial intelligence (AI) can be used to serve customers, provide information on a specific issue, or automatically respond to user input.

Chat bot services are becoming increasingly popular due to their ability to provide 24/7 stability, easy maintenance, and low costs.

Who needs online chat bot services and why

Chatbot online for business helps those who promote their own online courses or webinars. They greatly facilitate the routine work of registering clients for training and can do everything necessary even without your participation. However, virtual assistants have more interesting uses.

For sales and attraction

Sell your educational services where your customers communicate. Use smart conversationalists for a unique way to attract students to your training.

Manual mailings and chains

Notify a certain circle of customers about updates and new activities through a communication channel convenient for you.

Chatbots and Auto Funnels

Smart automated chatbot will help you increase sales and save time, while not missing important moments of interaction with listeners. With the help of this innovative method, you will be able to keep the accumulated clientele and get new client traffic to your educational project.

For customer support

Create a chatbot chat bot for facebook messenger or for business, provide support and get feedback from students. Artificial intelligence can recognize human speech, and the neural network allows the system to capture the context of the client’s request and give accurate answers. Plus, chat bot services are constantly learning from the needs of your audience.

What chatbot features does Kwiga offer

There is a certain list of tasks that a chatbot can solve:

• Dialogue with clients. Chatbot for customer service helps conduct a conversation with a client and answer his questions. At the same time, it is also possible to connect an operator to the conversation if additional assistance is needed;
• Work with subscribers. Also, the introduction of a chatbot online will help you effectively manage the audience of your online courses and webinars (database import, audience segmentation, data editing, etc.);
• Newsletters. After launching the chatbot online, you can create and send mailing lists to attendees of online courses and webinars. They will always be up to date with news about your educational project, as well as personalized offers.
• Mini landing. The chatbot builder on the Kwiga platform allows you to assemble presentation pages to ensure a constant influx of students from messengers. In this way, data on prospective students can be collected for further processing.

How to understand that you need a chatbot for customer service on your site

The chatbot online constructor for business allows you to assemble a virtual assistant as quickly as possible and launch it immediately. But first, you need to understand what benefit it will bring to you. To do this, you need to follow seven simple steps

Determine your goal

One of the main uses of virtual assistants is the front line of user service. This approach will help reduce the volume of requests that need to be processed by help desk workers. According to research by IBM, bots can answer 80% of the most common support questions.

In addition, business chat bot services can help you find potential buyers, promote new solutions, or grow your brand awareness. At the same time, it is important to first make sure that the goals are clear, and only then begin to develop it.

Create a content library

For a chatbot online to work effectively, you need to create a base for it. It is a list of frequently asked questions. Determine what dialogues the online assistant will conduct, and what questions he will solve. It will also not be superfluous to consult with colleagues in the field who are already using smart bots to solve business problems. For example, if you need an online assistant to analyze the target audience and find potential users of your product, discuss this issue with the sales department. Its employees will tell you what questions users ask and what answers they get.

Provide a semblance of live dialogue

A productive conversation with a client depends on a dialogue with support, even if it is electronic. Of course, it is difficult to build a real dialogue with an automated chatbot for business, but it is quite possible to provide its likeness.

However, often marketers forget about the end user who gets tired of long answers. They do not bring the desired effect, because the client can go to the frequently asked questions section and get the same answer. Therefore, you can forget about such a communication scenario.

You may object that certain answers require further disclosure. Therefore, to prevent the virtual assistant from getting a long monologue, take a pause and ask a clarifying question (for example, “Ready to continue?”, “Is everything clear here?”, or “There is one more thing you want to hear”, etc.).

Train the chat bot

The chat bot services can learn from each dialogue with the client, and it does it quite successfully. For example, one user wants to check the status of an order. Therefore, he asks the bot: “Where is my order?”, And he gives out the necessary information - the order has been paid, the package is being completed, the courier has left, and so on.

At the same time, another client can write to the bot “Track my package using the number XXXX”. The bot will learn to decipher this wording and understand that he is being asked the same question.

You can train a chat bot for business both automatically and manually. When training a bot, you should indicate what a specific question statement means. This approach is especially useful if the bot sees a misspelled question and doesn't understand it.

Manual training does not require special training. It is enough to press the button several times - and the virtual assistant is trained. The more time you devote to training the bot, the better it understands customer questions. Gradually, the automated chatbot will learn to recognize dozens of ways to ask the same question.

Use live language

Avoid using formal, dry sentences. Not every user will understand the phrase “Incorrect email address format”. Yes, the phrase makes sense, but a real person, in reality, does not answer that way.

Therefore, use more “lively” language: “Oops 🤔, there is a mistake in the email address. Please check that it is correct and send the address again.”

The same approach applies to the buttons in the chat bot. Instead of the standard “Submit”, “Cancel”, “Start over” and other wording, the words “Let's go!”, “I like it” or “I don't like it” may come up.

Offer prompt responses to user queries

Despite the obvious advantage of a virtual assistant - the ability to decipher human speech, it is important to offer the user quick answers that can support a dialogue. If a smart assistant is like a long and empty road that goes far ahead, then quick response options are pointers that lead your client in the right direction.

The online assistant can recognize hundreds of query options and give the right answer. Therefore, you don’t have to worry that the automated chatbot does not understand the customer, and the customer will be able to get a clear and quick answer.

Test, monitor and test again

Here are our 2 tips on how to organize the testing of an online assistant for any field:

• Keep an eye on the chatbot online after launch. The best solution for monitoring is to ask the client after the conversation to rate the bot from 1 to 5. Any score below 5 is an opportunity to make the technology better. Therefore, check the maximum number of bot responses and pay attention to the moments when the virtual assistant did not work as expected. It is also important to constantly train the bot to communicate with customers. After all, quick response to requests and clear answers is a guarantee of customer satisfaction.
• Don't be afraid to take the initiative. Are new trends and terms appearing in your field? Competitors presented new products? Make sure the bot knows about it. If the virtual assistant is unable to answer questions related to new products, your customers will get frustrated and go to your competitors. You, in turn, will lose a client and money.

These tips will help you test your bot and find its weaknesses. After all, the benefit of your business depends on the effectiveness of the virtual assistant.

How much does it cost to run a chat bot on Kwiga

The Kwiga platform uses the Pay as you Go principle — you only pay for active chat bot users. Our system does not provide for tariff plans with strict restrictions, because we strive to give full access to useful features for your business.

The cost of a chat bot starts from 0.0025 usd/month for 1 subscriber. More detailed information can be found on the pricing page.

Important! You pay only for the unique subscriber who was sent a message or corresponded during the reporting period. That is, you can have 10,000 contacts, of which 100 were active subscribers in the reporting period. You will pay only for 100 subscribers.

Integration of chatbots with third-party services

We have not described all the features and functions of chatbots. Connect other services and tools to make virtual assistants even more effective!

Sharing data with social networks

Get information about users from social networks. The data collected in this way can be used when setting up advertising campaigns.

Other CRMs and Platforms

Transfer user information to other platforms. This will expand the capabilities of the chat bot for customer service.

Payment systems

Connect payment systems and accept payment for training and online courses through a chat bot. Students will be able to pay for tuition conveniently and easily.

API

Feel the freedom to manage your business. Thanks to our API, you can integrate any of your solutions that can benefit an educational project.

Analytics tools

Connect third-party analytics services to better track leads and conversions through Google Analytics and other counters.