Webinar room settings

You can configure the webinar room, chat, notifications, and more using the corresponding pages. If they are unavailable, it means you have not scheduled the webinar yet and need to return to the step above: Add the broadcast link and Save.

Participant registration

Two registration options are available: quick and standard. Quick registration lets participants join the webinar faster, without a long registration process or data collection; you can also enable entry without entering an email address. Standard registration involves collecting an email address at the first step, and then requiring a password to sign in to an existing account or entering details to create a new participant account.

Below you can specify which fields should be shown to participants during registration and which of them are required. To learn how to add additional fields, see the article: Adding user fields https://kwiga.com/ua/help-center/robota-z-kontaktami-kliyentami/dodavannya-poliv-koristuvacha 

Webinar room

At the top, you will find links for participant and host access. 

Also on this page, you can add a splash image that will be shown before the broadcast, after it, or if the connection drops. The image can be any size, with an aspect ratio of 3:2 (for example, 1080x720). 

Below are the display options for the default splash screen vs. using

The time zone and time will be displayed to participants based on their browser settings.

Chat 

Chat enabled – allows or disables the chat. This setting does not depend on the broadcast settings on YouTube. 

Record chat – By default, recording is enabled, and all chat messages are added to the script. 

Allow writing in the chat before the broadcast starts – You can allow participants to write and communicate in the chat BEFORE the broadcast starts. If registration is open weeks in advance, this means participants will be able to send messages to the chat right away. 

Allow participants to send links – this setting allows\disables sending messages. The restriction does not apply to links sent by the host or moderators. 

Allow participants to send files – this setting allows\disables sending files. The restriction does not apply to files sent by the host or moderators. 

Show the number of joined participants – allows you to hide the real number of attendees. If you choose to show it, you can “inflate” the participant count by setting Show a specific number of participants. 

Show participant names – By default, Participant # will be displayed in the system, for example, Participant 56789. When this option is enabled, the participant's First name-Last name that they filled in on the platform will be displayed.

Notify when a new participant joins – The notification will be shown in the chat as the message: A new participant has joined the chat

Notify when a participant leaves – The notification will be shown in the chat as the message: A participant has left the chat

Message pre-moderation – Messages from broadcast participants will not be visible until approved by a moderator \ host. 

Auto-moderation – Messages containing stop words will be blocked by default, and other participants will not see them. On the speaker/assistant side, such messages will have a special appearance in the chat, making them easy to find and, if needed, unblock. You can create the list of stop words there as well. 

Allow private messaging with the assistant – Participants will be able to send private messages to assistants. These messages will not be visible to other participants and will not be added to the chat script.

Notifications

In this section, you can configure all notifications related to the webinar: registration and event reminders.

Registration notification

The Send registration notification toggle lets you enable or disable sending the webinar registration email. To view or edit the email participants receive for the webinar, click the System email name – you will be taken to the email editor where you can make changes. Don't forget to click the Publish button after making changes in the email builder.

Event reminders 

The event reminder toggle lets you enable or disable sending webinar reminder emails. By default, two reminders are sent: 24 hours and 1 hour before the webinar. You can set up additional reminders by specifying how many hours and minutes before the webinar you want to remind participants.

The email sent  with the reminder and webinar link can be found in All solutions - E-mail campaigns - E-mail campaigns - Email templates, in the Service emails folder: 

For the participant: Link to join the webinar\autowebinar

For the participant: Link to join the webinar.

Speakers\assistants 

On this tab, you can add speakers and assistants. For now, webinars can only be held via the YouTube Live service, so adding a speaker is no different from adding a moderator and does not affect who can host the webinar.  Everything participants see in the webinar is streamed from YouTube. The ability to host webinars directly on the Kwiga platform without using additional services is currently in development. 

Moderators are users who have limited rights to moderate the webinar; by default, they can moderate messages, hide messages, mark messages as favorites, and display banners and forms. On this tab, you can specify which users can be moderators for the webinar. 

Script

Kwiga lets you upload two types of scripts: chat scripts and scripts for showing calls to action: banners with buttons and forms for collecting contacts. 

Uploading a chat script allows you to imitate people being present in the chat and direct chat participants' actions and attention to the moments that matter to you. The live chat can continue to work, and webinar participants will not be able to tell which messages are in the script and which are live. 

If moderation is enabled in the chat, messages from the script will not go through moderation. 

Uploading a CTA script allows you to plan in advance when each banner will appear and disappear. Regardless of the script, during the webinar itself you will be able to hide or show additional CTAs. 

If you don't have a script yet, you can create it in this same tab.

Participants

Here you can find a list of webinar participants who have already registered for the webinar and add new ones. After the webinar, you will be able to see the list of all participants and the date they joined the broadcast.

Statistics

On this page, you can view statistics and download a report. Two view types are available: Overview and Participants.

In the Overview view, you will see a list of participants and the actions they performed, which may include: joined the webinar, left the webinar, wrote a message, saw the CTA. A filter is available where you can find a specific user or filter participants who performed an action.

The Participants view provides a more detailed picture of a participant's behavior during the webinar.

You can download the report using the Export button for further analysis or to get a list of all webinar participants.