Adding an Online Chat for Students to the Kwiga Platform

Online chat is a powerful tool that helps make learning on your Kwiga platform more convenient, engaging, and interactive. By adding chat to your site, you provide instant communication with students, boost engagement, and improve the overall user experience.

Why is a chat useful on a course platform?

1. Fast student support
   Students can ask questions and get answers in real time without leaving the site. This is especially helpful for technical issues, payment questions, or organizational matters.

2. Increased engagement and trust
   Live communication builds trust in your brand. Users feel supported and are more likely to continue learning.

3. Improved sales performance
   Online chat can be used not just for support, but also as a sales tool — responding promptly to a potential client increases the chance they’ll purchase your course.

4. Higher loyalty and satisfaction
   When students get timely help, they are more satisfied and more likely to recommend your course to others.

Note: Communication in the online chat will not be added to the contact history or displayed in the contact profile. Full chat integration is under development.

What chats can be added

The Kwiga platform supports integration with popular online chat services. Here are a few:

• LiveChat – one of the most well-known solutions for online consulting.

• Tawk.to – a free, easy-to-use service with rich features.

• Elfsight – offers flexible widgets, including chats for various messengers.

This is not a complete list — you can use any other service that supports widget embedding on a website.

How to connect a chat to your Kwiga site

1. Choose and set up a chat service
   Register and create a chat widget in your chosen system. Typically, you’ll need to paste a small code snippet into the site. Be sure to customize the appearance, language, and operating mode in advance.

2. Contact Kwiga support
   Once the chat is configured, reach out to Kwiga's technical support and specify which service you’d like to connect.

3. Prepare the required data
   Support will ask for technical details (e.g., widget code) to embed the chat in the correct location on your site.

Adding an online chat to your site is a simple but highly effective solution. It helps improve communication with students, build trust, reduce user churn, and even boost sales. Choose a suitable chat, set it up, and write to Kwiga support — we’ll take care of the rest!